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From Build to Integration: The Essentials of a Successful VoC Program

FROM BUILD TO INTEGRATION: THE ESSENTIALS OF A SUCCESSFUL VOC PROGRAM

Gathering customer feedback is a mainstay in business. However, most companies have recognized that closed-ended surveys aren't enough...

Seeking a New VOC Vendor? Here's How to Make the Transition

SEEKING A NEW VOC VENDOR? HERE'S HOW TO MAKE THE TRANSITION

As with any business solution, it's not uncommon for companies to feel trapped by their voice of the customer vendor once they've already...

 
 
 
Need to Create Urgency For Your Team to Meet Deadlines?

NEED TO CREATE URGENCY FOR YOUR TEAM TO MEET DEADLINES?

Feeling the need to create urgency so that employees meet deadlines? See 20+ root causes to explain why this happens at agencies. Spoiler:...

Be the Company Superheroes: What Metrics to Measure in your Contact Center to Save your Customers and Build Brand Loyalty

BE THE COMPANY SUPERHEROES: WHAT METRICS TO MEASURE IN YOUR CONTACT CENTER TO SAVE YOUR CUSTOMERS AND BUILD BRAND LOYALTY

A couple of years ago, Tommy Reese, Deloitte's Contact Center Strategy Manager said , “If you treat the client like gold, then they'll...

 
 
 

5 HR TECH TRENDS TO LOOK OUT FOR IN 2020 AND BEYOND

Records show that companies spent more than $380 billion on HR tech in 2018, which represents a 9.5 percent year-over-year increase....

THE NEW FOCUS OF HR: GETTING WORK DONE

There is no doubt that high productivity is crucial for business success. It only makes sense that nearly every business leader makes...

 
 
 

“YOU ARE DOING EVERYTHING WRONG!”

I got one of “those” emails. It was from some self proclaimed expert citing research from “millions” of situations. They posed a number...

HOW TO CREATE QUALITY CONTENT THAT RANKS

A Quick Guide to Creating Content “That Ranks” SEO Copywriting: Relevant, well-written content is a feature of every top-ranking website...

 
 
 

WHAT THE HECK IS A GOOGLE ACTION? HERE'S HOW TO MAKE ONE

Have you heard? As a publisher, you can create a Google Action from content on your blog. To do that, you'll need to enlist the assistance...

REVAMPING YOUR 2020 CUSTOMER ENGAGEMENT STRATEGY

New year, new you! To ring in the new year, many will come up with resolutions-some will promise to go to the gym more, to travel more,...

 
 
 
Your B2B Website & Sales: A Dynamic Duo

YOUR B2B WEBSITE & SALES: A DYNAMIC DUO

When landing on your company's B2B website, a visitor decides in a matter of seconds if they are going to look around for a bit or...

How to Tell if Mobile-First Indexing is Enabled

HOW TO TELL IF MOBILE-FIRST INDEXING IS ENABLED

If you're wondering whether your website has been moved over to mobile-first indexing yet, there are two easy ways you can check this. Use...

 
 
 
WhatsApp Chatbots - An Opportunity Your Business Should Not Let Go

WHATSAPP CHATBOTS - AN OPPORTUNITY YOUR BUSINESS SHOULD NOT LET GO

An essential postulate of effective marketing is reaching out to customers where they are. And as the most popular messaging app with...

2020 Cadillac XT6 Sport AWD Review - 3 Row Sportiness

2020 CADILLAC XT6 SPORT AWD REVIEW - 3 ROW SPORTINESS

The 2020 Cadillac XT6 Sport is the one I would choose, so it's lucky that's exactly what Cadillac sent me. You can choose between a...

 
 
 

4 SECRETS TO RUNNING A HIGH CONVERTING WEBINAR WITHOUT BLOWING YOUR BUDGET

Marketers have dozens of growth marketing strategies and lead generation tactics at their disposal. There's content marketing, paid...

The State of Retail - What to Expect in 2020

THE STATE OF RETAIL - WHAT TO EXPECT IN 2020

Retail is continuing to undergo significant transformation. Digital channels have provided consumers with seemingly endless options...

 
 
 

ARE YOU COMMITTING RANDOM ACTS OF MARKETING AND SALES?

How to know if your marketing and sales efforts are eroding your growth How would you describe your current marketing and sales motion? Do...

8 of the Best Digital Marketing Tools to Leverage in 2020

8 OF THE BEST DIGITAL MARKETING TOOLS TO LEVERAGE IN 2020

The web offers thousands of tools for digital marketers. With such an array of options, selecting the best tools for your needs can...

 
 
 
Understanding the Customer Success Team Structure

UNDERSTANDING THE CUSTOMER SUCCESS TEAM STRUCTURE

The success of an enterprise depends more than ever on the Customer Success team. A CS team's primary purpose is to build, maintain,...

5 REASONS TO BE REAL: AUTHENTICITY IS THE NEW COMPETITIVE EDGE

Clients, customers, and employees all share one unique quality: being human. As human beings, we know when someone is being genuine...

 
 
 



The Chinese city of Wuhan was a breeding ground for an outbreak, experts...

The Chinese city of Wuhan was a breeding ground for an outbreak, experts say. The coronavirus has infected more than 800 people

A coronavirus outbreak has killed 25 people and infected more than 830 in China. It has spread to eight other countries , including the US. The virus originated in Wuhan, a... Read more ...

Pharmaceutical Executive John Kapoor Sentenced To 66 Months In Prison In...

Pharmaceutical Executive John Kapoor Sentenced To 66 Months In Prison In Opioid Trial

His sentencing is the culmination of a months-long criminal trial that resulted in the first successful prosecution of pharmaceutical executives tied to the opioid epidemic. Read more ...

The CEO of Intel says that the 'insatiable demand' for enough processing...

The CEO of Intel says that the 'insatiable demand' for enough processing power to handle tons of data led it to a big beat on Wall Street expectations

Intel shares rallied more than 6% on Thursday after the chipmaker topped Wall Street expectations for the fourth quarter. The tech giant got a huge lift from its data center... Read more ...

More than 25% of Americans believe Trump should face war-crime charges over...

More than 25% of Americans believe Trump should face war-crime charges over Soleimani's killing

27% of Americans believe President Donald Trump should be charged with war crimes over the drone strike that killed Maj. Gen. Qassem Soleimani, according to a new Insider... Read more ...

George Soros says President Trump is conspiring with Facebook to get reelected

George Soros says President Trump is conspiring with Facebook to get reelected

Well-known liberal billionaire George Soros said he believes Facebook will work with Trump to get the president re-elected, as first reported by Bloomberg . Speaking at Davos... Read more ...

Washington files multistate lawsuit to block 3D gun files

Washington files multistate lawsuit to block 3D gun files

SEATTLE - A move by the Trump administration to allow 3D-printed gun files to be released on the internet would make it easier for terrorists and criminals to access weapons... Read more ...

The Trump administration unveils new rule restricting visas for pregnant...

The Trump administration unveils new rule restricting visas for pregnant travelers to halt 'birth tourism'

The State Department unveiled a new rule on Thursday designed to stop pregnant women who intend to give birth in the US to obtain citizenship for their child. The Trump... Read more ...

Intel CEO: We're confident in the future, generated $3.8 billion in AI...

Intel CEO: We're confident in the future, generated $3.8 billion in AI revenue in 2019

Bob Swan, CEO of the biggest maker of PC and datacenter processors, said in an analyst call today that Intel is confident in its future. Read more ...

Here's the pitch deck that email startup Front used to get get top tech...

Here's the pitch deck that email startup Front used to get get top tech execs like Zoom CEO Eric Yuan to invest in its $59 million Series C round

Front is taking a team based approach to email and combines a company's social media, email, texts and other messages into a shared inbox that an entire team has access to. It... Read more ...

Southwest had a mess of a year because of the 737 Max, and it's only going...

Southwest had a mess of a year because of the 737 Max, and it's only going to get worse - but there are a few bright spots

Southwest Airlines reported fourth quarter and full 2019 earnings following a tumultuous year without its flagship plane, the Boeing 737 Max. The airline is the biggest... Read more ...